For drivers EN | Nederland

Privacy and cookie policy 50five B.V

General

50five is a trade name of 50five B.V, an entity incorporated under Dutch law, with its registered office at Statenlaan 14, 5223 LA in 's-Hertogenbosch, the Netherlands and registered with the Dutch Chamber of Commerce under number 66605938, hereinafter referred to as "we", "us", "our" or "50five".

50five's privacy statement is intended to inform you about which personal data we collect about you, why we collect it and how you have control over it. 50five is the controller for the processing of your personal data and processes it in accordance with legislation on the protection of personal data and electronic communications. We treat your personal data as confidential information that is processed and secured with care.

50five may also process your personal data as a processor for one of its partners, who in that case is the controller. In that case, we refer you to the privacy statement of the partner concerned.

This Privacy Statement applies to all our customers (current, former and future), to all visitors to the 50five website(s) and mobile applications ("apps"), and to all other persons who contact us.

In our processing, we comply with the requirements imposed by privacy legislation. This means, among other things, that we:

  • clearly specify our purposes before processing personal data, through this privacy statement;
  • limit our collection of personal data to only the personal data necessary for legitimate purposes;
  • first explicitly ask for your consent to process your personal data in cases where your consent is required;
  • take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • respect your right to access, correct or delete your personal data at your request.

If you have any questions regarding the processing of your personal data, please contact 50five BV using the contact details at the bottom of this document.

50five's privacy statement also applies to all subsidiaries of 50five B.V.

Which personal data?

The personal data that 50five collects concerns, on the one hand, the personal data that you or your employer enter yourself via the various pages of our website(s), apps and portal environment; as well as the personal data that we obtain through your use of our website(s) and apps, and through your use of our products and services. On the other hand, this 50five Privacy Statement also concerns the personal data that you provide to us through other channels such as our contact centers, response forms, contract documents or through our partners.

We collect the following categories of personal data:

  • Identification data: such as, for example, your surname, first name, date of birth, name and address details, telephone number, email address, geographic location and the IP address of your PC, tablet or smartphone;
  • Contract data: such as, for example, which contracts you have entered into with 50five, their start and end dates, the price and any indexation parameters;
  • Consumption and billing data: such as, for example, your electricity consumption and data about your payment history, information about your payment from your bank or credit card company;
  • Transaction data: such as, for example, the use and/or replacement of your charging station, allocation and use of your charging cards;
  • Technical data: such as, for example, what type of electrical installation you have, home specifications;
  • Data about your use of our products and services: such as, for example, how you use our online services to monitor your charging sessions.

We process your personal data only when:

  • The processing is necessary for the performance of a contract or to take pre-contractual measures at your request (for example, when you have asked us to provide you with a quote for our products and services);
  • The processing is necessary for the legitimate interest of 50five (for example, to send messages for marketing purposes to our existing customers);
  • You have given your consent (for example, for sending emails to potential customers for marketing purposes). In this case, you can withdraw your consent at any time; and
  • The processing is necessary to comply with our legal or regulatory obligations (for example, in the context of judicial investigations or requests for information from public authorities).
Cookies – Matomo

Our website uses cookies. Cookies are small files in which we can store information so that you do not have to enter it each time. But they also allow us to see that you are visiting us again. When you visit our website for the first time, we show a notice explaining cookies. We will ask for your agreement to the use of these cookies.

In some cases, we use cookies to measure purchases made through our partners. Personal data is transferred for this purpose, namely: IP address, cookie ID and transaction ID. This data is anonymized (IP address via MD5 hash encryption or truncated/cut off), so that it cannot be traced back to personal information or a location.

You can disable the placement of cookies through your browser settings, but some aspects of our website will then no longer work properly. The retention periods for cookies can also be found through your settings.

We use Matomo to keep track of how visitors use our website. We have concluded a processing agreement with Matomo. It contains strict agreements about what they may track. We have not allowed Matomo to use the analytics information obtained for other Matomo services. We have Matomo anonymize IP addresses.

To whom can we communicate your personal data?

Except where required by law, a court or police order or an (other) legal procedure, as well as in the event of a merger, acquisition or sale of assets, a notification to a supervisory authority or in the event of bankruptcy, your personal data will only be communicated to the following third parties in order to carry out the aforementioned objectives:

  • Our partners (for example leasing companies with which we work, Threeforce, our installation partners, logistics partners, hardware suppliers, software suppliers);
  • Each member of our group of companies (subsidiaries, our holding company and all its subsidiaries, our parent company insofar as necessary for the purposes set out in this policy);
  • The companies and intermediaries that we engage for the management of our receivables (for example collection, transfer of receivables);
  • Our affiliated companies; and
  • The competent authorities.
Transfer of personal data to countries outside the European Economic Area ("EEA")

If we work with third parties established in countries outside the EEA that do not provide an adequate level of protection for your personal data, we impose contractual obligations on them, approved by a competent authority, that guarantee an adequate level of protection for your personal data. If you wish to receive a copy of these contractual obligations, please send an email to the email address at the bottom of this document. We reserve the right to omit any confidential information and information not relevant to you from such copy.

How long do we retain your personal data?

Your personal data will not be retained longer than necessary for the purposes for which it was collected. The retention period may therefore differ per purpose. For example, we are required to retain your billing data for 7 years due to accounting and tax obligations. Furthermore, we retain your contract data for 10 years after termination of your contract out of legal necessity to keep certain data as evidence in disputes. Certain data of former customers may be used for a period of 4 years after termination of the contract to recognize the former customer and keep them informed of promotions and new products and services from 50five, unless the customer has objected to this. The personal data of potential customers is retained for 12 months, from the last contact with the potential customer. It may be retained longer if the potential customer becomes a customer of 50five.

Security

The security of personal data is of great importance to us. To protect your privacy, we take the following measures, among others:

  • Access to personal data is protected with a username and password
  • Access to personal data is protected with a username and a login token
  • The data is stored after receipt in a separate, protected system
  • We take physical measures such as locks and safes to protect access to the systems in which personal data is stored
  • We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter your personal data
  • We keep logs of all requests for personal data

Security is also your responsibility:

  • Handle your password with care. Never pass it on to anyone else, not even to your colleagues. Also change your password regularly.
  • Do not leave your PC, tablet or smartphone unattended when you are logged in to an application.
Data Protection Officer

We have appointed a so-called data protection officer. This person is responsible for privacy within our organization and can be reached via the email address at the bottom of this document for all your questions and requests.

Your rights

If you have questions or want to know which personal data we have about you, you can always contact us. See the contact details at the bottom of this privacy statement.

You have the following rights:

  • to receive an explanation of which personal data we have and what we do with it
  • access to the exact personal data we have
  • to have incorrect personal data corrected
  • to have certain personal data deleted
  • withdrawal of consent
  • object to a specific use
  • to receive your personal data in a structured, commonly used and machine-readable form and to have that data transferred to another controller
  • pursuant to Art. 18 GDPR, the right to request restriction of the processing of your personal data, insofar as:
    • you dispute the accuracy of the data;
    • the processing is unlawful, but you refuse to have it erased;
    • we no longer need the data, but you do need it to establish, exercise or defend legal claims, or
    • you have objected to the processing in accordance with Art. 21 GDPR.

    • The exercise of the aforementioned rights may result in 50five no longer being able to comply with certain of its contractual obligations, or, in general, no longer being able to provide you with its products and/or services (or those of its partners).

    We notify every recipient to whom your personal data has been disclosed of any rectification or erasure of personal data or restriction of processing, unless this proves impossible or requires disproportionate effort. Moreover, not all rights described above are absolute; exceptions or restrictions may sometimes apply.

    You can submit your request(s) to exercise the above rights to us at the email address at the bottom of this document. To protect your privacy and security, we will take reasonable steps to verify your identity before responding to your request(s). This is a security measure to ensure that personal data is not disclosed to anyone who is not entitled to it.

    We will respond to your request as quickly as possible, but no later than one month after receiving your request. In doing so, we will also assess whether, and if so to what extent, we can or must comply with your request under the law. If a longer period of up to two months is needed, we will also inform you of this within one month of receiving the request. Submitting and processing your request is free of charge, unless your request is manifestly unfounded or excessive, in particular because of its repetitive nature. We are also free to charge a reasonable fee if you request additional copies with your access request.

    Submitting a complaint

    If you believe that we are using your personal data incorrectly, you can always contact us via the email address at the bottom of this document. We will always try to find a solution together with you. If this is not possible, you have the right to lodge a complaint with the supervisory authority responsible for your data protection. You can do this in the EU Member State where you reside, where you work or where the alleged infringement took place. For information about the supervisory authority in your country, click here. In the Netherlands, the complaint can be submitted to the Dutch Data Protection Authority, click here. Please feel free to contact us first.

    Changes to this privacy statement

    We reserve the right to make changes to this privacy statement. It is advisable to consult this privacy statement regularly so that you are aware of these changes. We will do our best to announce changes separately as well.

    Contact details

    50five B.V.
    Statenlaan 14
    5223 LA 's-Hertogenbosch
    privacy@50five.nl