Always charged on the road
Information, support, and answers for drivers, lease drivers, and home chargers.
Impact of heat on charging stations
Due to the high temperatures this week, charging stations exposed to direct sunlight may become very warm.
Charging stations are protected against excessive heat. As a result, some stations may temporarily have difficulty charging during very hot conditions and could display an error. We recommend trying again at a later time, for example when it is cooler or when the charging station is not directly exposed to sunlight.
Electric driving at home with 50five
50five helps drivers with a complete charging solution for both home and on the road. Whether you drive a lease car, want to charge at home, or have questions about your charging card: on this page you will find all the information you need. As an EV driver, you can find explanations about the 50five e‑mobility app, our services, and support.
Are you a Coolblue customer?
In May-June 2026, your charging station will be transferred to 50five’s charging management. Once the migration is complete, you will receive a welcome email and 50five will assist you further. Haven’t received a welcome email yet? Until the transition is complete, Coolblue remains your point of contact for questions, service, and warranty. Visit this page for more information.
Everything clearly organized in the
50five e‑mobility app
With the 50five e‑mobility app, we ensure a seamless charging experience. Start and stop charging sessions and add your own charging card(s) (for supported charging cards), easily view your charging transactions and, if applicable, adjust your reimbursement rate yourself. In addition, you can easily find charging locations within our network of more than 600,000 charging points across Europe and manage your charger remotely.
Everything you need for your charging station
The 50five e‑mobility app not only supports you while charging, but also helps you manage your complete charging solution. View your charging sessions and costs, gain insight into home charging reimbursement, and access information about your charging card or charging station. Do you have a question or issue? Nova, our smart digital assistant, will quickly help you via the app.
- Direct help via Nova
- Smart charging tailored to you
- Insight into charging
Every charging session at your charging station helps reduce CO₂ emissions. These savings are converted into ERE certificates: digital proofs of avoided emissions. Fuel suppliers are required to purchase these certificates to comply with European climate regulations. This means your electric driving directly gains value, allowing you to earn money annually from your charging sessions. For more information, please visit this page.
With your own charging station, you can conveniently charge your electric vehicle at home whenever it suits you. 50five advises you on the most suitable charging solution for your home, vehicle, and charging needs. From consultation and quotation to installation, we guide you every step of the way, ensuring you can charge safely at home.
With the 50five charging card or charging key fob, you can easily charge your vehicle at public charging stations across the Netherlands and Europe. All your charging sessions are conveniently consolidated into a single monthly invoice, giving you a clear overview of where and when you have charged. Using the 50five e-mobility app, you can quickly find nearby charging stations, view current charging rates, and keep track of your charging transactions and invoices. This allows you to travel with confidence, enjoying access to an extensive charging network of more than 210,000 charging points in the Netherlands and 420,000 charging points across Europe. For more information about the 50five charging card, please visit this page.
At 50five, we offer charging subscriptions (also known as a CPO subscription) to complete your EV charging experience. You can purchase a subscription together with the installation of one or more charging stations, or request one separately if you already own a charging station. In practice, a charging subscription is an almost indispensable service. Please note that a 50five charging card is required for this subscription. For more information about our charging subscriptions, please visit this page.
Data security
We handle your data with care. 50five operates according to strict security guidelines and best practices to protect your data. This includes secure processing of charging data, access management, and clear processes regarding privacy and compliance.
- Secure processing of charging data
- Privacy and compliance according to established procedures
Support
Do you have a question about your charging station, charging card, app, or reimbursement? First, check the frequently asked questions on this page. You will often find the answer right away.
Can’t find what you’re looking for? Nova, our smart digital assistant, will help you via the 50five e‑mobility app. In many cases, Nova resolves your question directly or helps you create a support ticket.
50five partners with
Leasing companies and mobility providers
Frequently asked questions
Repair or malfunction
How do I get in touch in case of an urgent charging station malfunction?
Are you experiencing an urgent malfunction with your charging station? If you are a customer, please contact us by calling Nova via the 50five e‑mobility app. This way she has the necessary information readily available. Are you not a 50five customer? Call Nova at +31 – 733 690 593.
What should I do if my charging cable is stuck?
First, check whether the charging session has fully ended via your car or charging card. In some cases, the cable may remain temporarily locked for safety reasons.
If this does not help, try the following:
Lock and unlock the car again, then try removing the cable
Fully lock the car, wait about 5 minutes, then unlock and open a door again (this often releases the cable)
Is the cable stuck in the charging station? Reset the station via your fuse box by turning off the power, waiting a few seconds, and turning it back on
If it still doesn’t work, consult your vehicle manual or contact Nova via the 50five e‑mobility app.
My charging station is no longer working. What can I check myself?
First, check whether the charging station has power and whether any error is visible on the display or via LED indicators. Also try reconnecting your car and check if the cable is properly connected.
Then reset the charging station via your fuse box by turning off the power, waiting a few seconds, and turning it back on. Still not working? Contact Nova via the 50five e‑mobility app.
Charging card / tag
How do I link a non-50five charging card/tag in the 50five e‑mobility app?
The list of charging cards/tags that can be linked in the app can be found via My charging cards > click “+” next to “My other charging cards” > click the (i) icon next to “What is your charging card number?”. If you do not see this, only the 50five charging card can be added.
To link your non-50five card:
Open the app and go to “My charging cards”
Add your card/tag using the “+” icon
Enter your charging card number
Can I charge everywhere with my 50five charging card?
To charge at locations other than your home, you need a monthly subscription and roaming must be enabled. Roaming allows your card to be used at other (public) charging points.
This feature is disabled by default, unless you indicated during account setup that you wanted to charge at other locations.
Want us to enable roaming or didn’t find your answer? Contact our AI agent Nova via the app.
Can I link multiple charging cards to my charging management subscription?
Yes, you can link multiple charging cards or tags within your charging management environment, allowing you to keep track of all transactions easily.
Charging management or subscription
Which app can I use to easily manage my charging sessions?
With the 50five e‑mobility app, you can easily manage your sessions and charging station settings. You gain insight into your charging history, usage, and active sessions.
You can also adjust settings, receive notifications, and request support when needed.
The app offers a clear way to manage your charging solution anytime, anywhere.
Your own charging management subscription
Can I manage my reimbursement rate myself?
Yes, within your subscription you can manage your reimbursement rate and settings via the 50five e‑mobility app.
Can I view my charging sessions and settings myself?
Yes, the app gives you insight into all data linked to your charging management.
Can I change my subscription?
Yes, by clicking the "Contact" button below, you can extend, activate, or cancel your subscription.
Quote
Can I still adjust my quote after receiving it?
Yes, in many cases we can still adjust your quotation. Please contact our sales advisors to review the requested changes together.
Planning
When will my installation be scheduled?
Once your quotation is approved and all required information is complete, we will contact you to schedule an installation date.
Installation
Do I need to be at home during installation?
Yes, we require you to be present so our technician can access the fuse box and discuss any questions directly with you.
Maintenance
Does my home charging station require maintenance?
Generally, a home charging station requires little maintenance. However, we recommend regularly checking the station and cable visually for damage or dirt.
Invoices
When are charging sessions paid out?
You will receive a payout document (invoice) around the 15th of each month, showing all charging transactions from the previous calendar month.
Example: on September 15, you receive the invoice for all August charging costs.
Reimbursements are processed via our financial partner Threeforce B.V. Payments are automatically made within 30 to 45 days after the invoice date. No action is required from you.
If the amount seems incorrect, this may be due to migration:
Former Shell Recharge Solutions or Coolblue customers: those parties reimburse sessions up to the migration date
50five (via Threeforce B.V.): reimburses sessions from the migration date onward
Example: if you migrated on July 8, Shell Recharge pays July 1–7 and 50five pays from July 8 onward.
Use of charging card or station
Why can’t I start or stop a charging session via the app?
To ensure safety, this feature is not currently available. Remote start/stop is sensitive to fraud and can be misused without a physical charging card.
Charging card data belongs to Shell, so we cannot always verify ownership. We are working with our technology partner to explore safe future solutions.
How do I change my kWh rate?
You can update your home charging reimbursement rate in the app.
If this doesn’t work or if you want to change your guest tariff, submit a request via the form (this may take longer).
Other
How can I contact Nova?
Are you already a customer with us? You can easily call Nova via the 50five e‑mobility app (Apple App Store or Google Play Store). It is important that you are logged in. In most cases, Nova can resolve your question immediately. If not, she will automatically create a support ticket for you. Because you are logged into the app, Nova can instantly link all your correct details to your ticket. This way, we immediately have all the necessary information to help you faster and more effectively.
Not a customer with us yet? Call Nova via +31 – 733 690 593. In most cases, she can resolve your question immediatly. If that’s not possible, she will automatically create a ticket for you with our colleagues.
Didn't find your answer in the FAQs?
Nova, our smart AI agent, will help you right away
Are you a 50five customer? Contact Nova via the 50five e‑mobility app.
Nova will immediately assist you with questions about your charging solution, charging card, sessions, or reimbursements. If needed, a support ticket is automatically created so our specialists can help further.
Prefer to call or not a customer yet? Call Nova via +31 – 733 690 593.