Where can I get support as a driver?

Are you a driver and do you have a question about home charging, your charging card, charging sessions, transactions, or the 50five e‑mobility app? First, check the frequently asked questions for drivers. Can’t find your answer there? You can request support via the 50five e‑mobility app or our support page.

Where can I request business support?

For business support, the right contact route depends on your customer relationship and the service agreements in place. Does your organization have a premium support package or a maintenance contract? In that case, you have access to Business Support and your central contact person has received the necessary information about the right contact route.

Do you not have premium support? The FAQs often answer the most common questions about charge management, charging cards, reimbursement, faults or the 50five Charge Manager. Can't find the answer to your question? You can submit a request via our web forms or contact the general line, where Nova can help route your request to the right channel.

How do I contact my account manager?

Are you already a business customer of 50five and do you have a dedicated Account Manager or Customer Success Manager? You can then contact your contact person directly with any questions about your collaboration, the expansion of your charging points, new sites or your contractual agreements.

Do you not have a dedicated contact person, or are you unsure which route is right for your request? Use the contact form or the general support line so that we can forward your request to the right department.

How can I request a quote for a business charging solution?

You can easily submit a request for a business charging solution via the quotation form. Based on your situation, location, and charging needs, we will advise you on a suitable solution and provide a tailored quote.

Can 50five help with complex charging projects or grid congestion?

Yes, 50five can think along with you about charging solutions for more complex situations, such as multiple charging points, business sites, fleets, limited grid capacity or growing charging needs. By combining charging stations, charge management, energy management and smart functions such as Dynamic Load Balancing, the available capacity can be used more efficiently. This allows us to look for a solution that fits the current situation and can grow with future needs.

What is the 50five Charge Manager?

The 50five Charge Manager is the online charge management platform for business environments. It allows you to centrally manage business charging points, users, charging sessions, transactions and tariffs. From one interface, you get a clear overview of the use of your charging points, energy consumption, charging costs and transactions. The Charge Manager also enables automatic reimbursement to employers, employees or other users. This allows you to stay in control of your charging infrastructure, whether at home, at the office or across multiple business sites.

How can I gain insight into my charging points and sessions?

Via the 50five Charge Manager, you can view charging sessions, consumption, charging costs, transactions and users. This helps you understand how your charging points are being used and which costs are associated with them. For business customers, this is especially useful when several employees, visitors or users charge at the same site. This makes monitoring, management and reporting easier.

If you do not use the Charge Manager, you can view charging sessions, consumption and transactions via the 50five e-mobility App. The app also explains how you may be able to access the web portal.

Can I automatically settle charging costs?

Yes, with charge management, charging costs can be automatically assigned to the right employer, employee or user. This is useful for home charging, office charging and shared charging points. This simplifies administration and gives you a better overview of costs and transactions.

How do I manage users and charging tariffs?

Via the 50five Charge Manager, you can manage users, charging cards and charging tariffs. For example, you can define the tariff that applies to employees, visitors or other users of your charging points. This makes it easier to correctly recharge charging costs and to make your charging points available in an organized way.

What should I do in case of a malfunction or offline charging point?

First check whether the problem is explained in the FAQs or whether it is visible in the Charge Manager. A fault can sometimes be related to the connection, availability or settings of the charging point. Via the 50five Charge Manager, you can also reset the charging station. This often helps resolve the issue.

Can't resolve the issue or does it persist? If your organization has a premium support package or a maintenance contract, use the Business Support route agreed with your organization. In other cases, you can contact 50five via the web form or via Nova on the general line.

Which charging solution fits my business?

The most suitable charging solution depends on your company's situation. Consider the number of electric vehicles, the site, the available grid capacity, the desired charging speed and the possibility of reimbursing charging costs. For small businesses, a single charging station with charge management may already be sufficient, while growing organizations may need multiple charging points, charging cards or energy management. 50five can advise you based on your needs and future charging requirements.

Can home charging costs be reimbursed for business use?

Yes, in many cases home charging can be reimbursed for business purposes via charge management. This is useful, for example, for entrepreneurs, employees or leasing drivers who charge at home but want to process the costs professionally. With charge management, you get an overview of charging sessions and costs, making reimbursement clearer and easier.

How do I request a quote for my business?

You can indicate the charging solution you are looking for via the quotation form. This may include a charging station for your business location, home charging, charging management, charging cards, or expansion to multiple charging points. The more information you share about your location, vehicles, and charging needs, the more effectively 50five can advise you.

Which smart features are available with a charging station?

Depending on the chosen charging station and installation, different smart functions are possible. Think of Dynamic Load Balancing, which intelligently distributes the available electrical capacity. Charge management can also be added to provide insight into charging sessions, costs and reimbursement.

Which charging solutions are suitable for real estate locations?

Scalable charging solutions are important for real estate sites. Think of AC charging points for tenants, residents, employees or visitors. With charge management, charging sessions, tariffs and users can be managed centrally. For larger sites or sites with limited grid capacity, energy management can help distribute the available capacity efficiently.

How do I manage charging points for tenants and visitors?

With charge management, you can clearly manage charging points for tenants, visitors, residents or employees. Via the 50five Charge Manager, you get an overview of charging sessions, users, transactions and tariffs. You can also automatically reimburse charging costs or set tariffs for different user groups. This reduces administrative tasks and simplifies the management of charging points.

How does 50five prevent grid connection overload?

Thanks to smart solutions such as Dynamic Load Balancing and energy management, the available electrical capacity can be better distributed between charging points and other energy uses. This helps prevent the grid connection from becoming overloaded. This is particularly important for real estate sites with several charging points or growing charging needs, so that charging can be organized in a reliable and scalable way.

Can charging stations be easily expanded later?

Yes, when designing a charging solution, future expansion can be taken into account. A site can start with a limited number of charging points and then grow as demand increases. Thanks to scalable charging solutions, charge management and energy management, your charging infrastructure is better prepared for future needs.

Are DC fast chargers suitable for my location?

DC fast chargers are especially suitable for sites where vehicles need a lot of energy in a short time. Think of transport companies, logistics hubs, depots or companies with electric vans and trucks. Because DC chargers require more power than standard AC chargers, 50five examines the site, charging needs, grid capacity and any need for energy management together with you.

How does 50five handle limited grid capacity?

In the case of limited grid capacity, 50five can think along with you about smart ways to use the available energy as efficiently as possible. Think of energy management, Dynamic Load Balancing and the intelligent control of charging points. This helps prevent charging points from placing unnecessary pressure on the connection and makes charging more manageable, even when needs increase.

Which charging solution is suitable for electric vans or trucks?

This depends on how the vehicles are used, how long they are parked and how much energy they need. For vehicles that are parked for longer periods, AC charging may be suitable. For vehicles that need to get back on the road quickly, DC chargers are often more interesting. 50five analyzes the fleet size, energy needs, charging capacity and future use together with you.

How do I manage multiple charging points at a depot or hub?

With the 50five Charge Manager, you can centrally manage and monitor multiple charging points. You get an overview of charging sessions, users, transactions, tariffs and consumption. This is important for depots and hubs where several vehicles charge at the same time or shortly after one another. This keeps the use of the charging infrastructure clear and easier to control.

How does 50five support business fleets?

50five supports business fleets with charging solutions at home, at the office and on the road. Think of charging stations, charging cards, charge management, automatic reimbursement and energy management. This allows companies to make electric driving easier for their employees while maintaining an overview of charging sessions, costs and users.

How can I gain insight into employees’ charging costs?

Via charge management, you get an overview of charging sessions, transactions, consumption and costs per user or per charging point. This makes it easier to monitor charging costs and, if necessary, reimburse them automatically. For fleets, this helps keep control over the costs of electric mobility.

Can the charging solution scale with my fleet?

Yes, 50five's charging solutions can grow with your organization. You can start with a limited number of charging points and then expand the solution with more charging points, charging cards or additional services such as energy management. This keeps the solution flexible as your fleet becomes more electric.

How does 50five support leasing companies and mobility providers?

50five supports leasing companies and mobility providers with charging solutions for drivers and customers. Think of home charging solutions, charging cards, charge management and access to public charging points. This enables organizations to offer and manage electric driving more easily for large user groups.

How does automatic settlement for drivers work?

With charge management, charging costs can be automatically linked to the right driver, employer or organization. This simplifies the administrative management of home charging and business charging. For leasing companies and mobility providers, this makes it possible to process charging costs in a clear and scalable way.

Can drivers combine charging at home, on the road, and at the office?

Yes, drivers can use charging solutions for different situations: charging at home, charging at the office and charging at public charging points. With charging cards, charge management and the 50five e-mobility App, charging at different sites becomes simpler and clearer.

How does charging management help with large numbers of users?

Charge management helps centrally manage large numbers of users, charging cards, transactions and charging sessions. Via the 50five Charge Manager, organizations can maintain an overview of usage, costs and reimbursement. This is particularly important for parties that offer electric driving to many drivers or customers.

Is the solution scalable for growing fleets?

Yes, 50five's solutions are scalable and can support growth in the number of drivers, vehicles and charging points. This makes the solution suitable for organizations that want to gradually develop their electric mobility offering.