Together with Ecotap, we will soon transfer your charging station and, if applicable, your charging card to 50five’s charging management services. After the transition, you can contact us for service, maintenance and warranty support. We will keep you updated on the progress by email and via this page.

If any action is required from you, you will have received an email from Ecotap with further instructions.

50five will take over your subscriptions, tariffs, warranty, terms and conditions, and any applicable service contracts. Until the transition has been completed successfully, you can continue to log in in the same way you are used to with Ecotap.

After the transition, 50five will become your point of contact for service and billing. You will then use our online charging management platform and, if applicable, the 50five e-mobility app to view information about your charging usage and data. Your charging history, transactions and invoices will also be transferred as part of the transition.

You can continue to use your charging station as normal during the transition. An active charging session will not be interrupted and will continue via Ecotap until you stop charging. Once the transition has been completed successfully, new charging sessions will be processed via 50five.

Threeforce B.V. will continue to handle the billing and any reimbursements related to charging sessions. For this purpose, 50five will take over the existing direct debit mandate between you and Threeforce B.V. from Ecotap. After the transition, your charging subscription will be billed directly by 50five instead of Ecotap.

Ecotap is focusing more on its services as a manufacturer. For this reason, the services related to your charging station will be taken over by 50five. 50five specialises in charging solutions and also offers a broader range of services. Ecotap carefully searched for a reliable partner to continue providing these services and selected 50five.

Once your charging station and, if applicable, your charging card have been successfully transferred to 50five’s charging management services, you will receive a welcome email. Please also check your spam folder.

The transition is scheduled to start from October. You will receive more information about this by email. Once your charging station and, if applicable, your charging card have been transferred, you will receive a welcome email from 50five with further instructions. Please also check your spam folder.

50five will take over your charging subscription once your transition has been completed successfully. From that moment onwards, payments will be handled by 50five. If you transition to 50five in October, your 50five subscription fee for October will be charged in November.

Until the transition has been completed successfully, you can continue to log in in the same way you are used to with Ecotap. Once the transition is complete, you will be able to log in to 50five. The welcome email you receive after the successful transition will include more information on how to log in.

• For questions before the transition, please contact Ecotap via their website or call them on 0031 (0) 411745020.

• For questions after the transition, please contact 50five via our website or, if applicable, via the 50five e-mobility app.