Where can I get support as a driver?

Are you a driver and do you have a question about home charging, your charging card, charging sessions, transactions, or the 50five e‑mobility app? First, check the frequently asked questions for drivers. Can’t find your answer there? You can request support via the 50five e‑mobility app or our support page.

What is the 50five Charge Manager? 

The 50five Charge Manager is the online charge management platform for business customers. Through this platform, you can centrally manage charge points, users, charging sessions, transactions and tariffs. This is especially useful for organisations with multiple charge points, multiple users or charge points at different locations.

In the Charge Manager, you gain insight into the use of your charge points. For example, you can see when charging took place, how much energy was consumed, which transactions took place and which users or charging cards were involved. This supports monitoring, management and cost overview.

How do I gain insight into my charge points and charging sessions? 

Through the 50five Charge Manager, you can gain insight into your charge points and charging sessions. You can see, among other things, which charge points are active, which charging sessions have taken place, how much energy was consumed and which transactions are linked to them. This insight is particularly relevant for business customers where multiple employees, visitors or vehicles charge. It helps to better monitor usage and costs and to manage charge points clearly.

Do you not use a Charge Manager? Without the Charge Manager, certain information is available to you via the 50five e-mobility App.

How do I manage users and charging tariffs?

Through the 50five Charge Manager, you can manage users, charging cards and charging tariffs. For example, you can determine which users have access to certain charge points and which tariff applies to employees, visitors or other user groups.

This helps organisations provide charge points in a controlled way and allocate charging costs correctly. This is particularly important at business locations with multiple users or shared charge points in order to maintain an overview. Which settings are available may depend on your charging solution, your contract and the setup.

What should I do in the event of a fault or an offline charge point?

If a charge point is not working or appears to be offline, there may be various causes. Sometimes it is due to the internet connection, the charge point settings, the availability of the charge point or a temporary fault.

 First check whether the issue is visible in the 50five Charge Manager, if you have access to it. In some cases, you can view the status of the charge point there. It may also help to check whether several users are experiencing the same issue or whether it concerns a single charging session.

Can I settle charging costs automatically?

Yes, with charge management, charging costs can in many cases be settled automatically with the correct employer, employee or user. This can be relevant, for example, when employees charge at home, at business charge points at the office or at shared charge points at a company location.

Automatic settlement helps simplify administration. Charging sessions, transactions and costs are recorded more clearly, making it clearer who charged and which costs are associated with it.

Where can I find information about invoices or transactions?

Depending on your situation and user role, information about invoices, transactions and charging sessions can be found through the available charge management environment, the 50five Charge Manager or the 50five e-mobility App.

For business customers, transactions and invoices are often linked to charge management, charging cards, users or charge points. Therefore, first check whether the relevant charging session or transaction is visible in the environment you use.

Where can I find information about my charging card?

Information about your charging card or charging tag may be available in the 50five e-mobility App or in the environment where your organisation manages charging cards. Depending on your rights and the setup, you can view charging sessions, transactions or card information there, for example.

For business customers, a charging card can be used for public charging, charging at the office or charging at other connected charge points. Which options are available depends on your organisation’s agreements and settings.

How do I request a quote for a business charging solution?

Would you like to request a business charging solution, such as charging stations, charge management or charging cards? Then you can request a quote via the quote form. Please provide as much information as possible about your location, the number of vehicles, the desired charging solution and your future charging needs.

Based on this information, 50five can better assess which solution fits your situation. Possible options include AC charging, DC fast charging, charge management, charging cards or the expansion of existing charge points.

Which charging solution fits my business?

Which charging solution is the best fit depends on your business situation. This includes, for example, the number of electric vehicles, the location, the available capacity, the desired charging speed and the need for charge management or settlement.

For smaller companies, a charge point with charge management may already be sufficient. Growing organisations may need multiple charge points, charging cards, DC fast charging or additional smart charging functions, where available. 50five looks at your location, your vehicles and your charging needs. This allows a charging solution to be selected that fits your current situation and can grow with future requirements.

Can I settle charging at home as a business expense?

Yes, in many cases, charging at home can be settled as a business expense through charge management. This is useful, for example, for entrepreneurs, employees or leasing drivers who charge at home but want to process the costs for business purposes. With charge management, you gain insight into charging sessions and costs, making settlement clearer and easier.

How do I request a quote for my company?

You can indicate the charging solution you are looking for via the quotation form. This could include, for example, a charging station for your business location, charging at home, charge management, charging cards or expansion to multiple charge points. The more information you share about your location, your vehicles and your charging needs, the more targeted 50five’s advice can be.

Which smart functions are possible with a charging station?

Depending on the selected charging station, the installation and the technical possibilities, various smart functions are possible. For example, think of Dynamic Load Balancing, where available, which can distribute available power capacity more intelligently.

In addition, charge management can be added to provide more insight into charging sessions, costs, users and settlement. This helps business customers manage charge points more clearly.

The functions which are available depends on the charging solution, the location, the contract and the technical setup.

Which charging solutions are suitable for real estate locations?

Scalable charging solutions are important for real estate locations. Possible options include AC charge points for tenants, residents, employees or visitors. With charge management, charging sessions, tariffs and users can be managed centrally.

For larger locations or locations with limited capacity, the appropriate solution is assessed per project. The number of charge points, expected usage, the available connection and smart charging functions, where available, can be taken into account. This allows the charging infrastructure to be better aligned with the location and future growth.

How do I manage charging points for tenants and visitors?

With charge management, you can clearly manage charge points for tenants, visitors, residents or employees. Through the 50five Charge Manager, you gain insight into charging sessions, users, transactions and tariffs. You can also settle charging costs automatically or set tariffs for different user groups. This reduces administrative tasks and makes managing charge points easier.

How does 50five prevent overloading the grid connection?

Overloading the grid connection can be a risk when multiple vehicles charge at the same time or when the available capacity is limited. That is why, for business charging projects, 50five looks at the location, the expected charging behaviour and the technical possibilities.

Where available, smart charging functions such as Dynamic Load Balancing can help distribute the available power capacity more effectively. This can contribute to more reliable charging and more efficient use of the connection.

Which functions are possible depends on the selected charging solution, the installation and local technical requirements. This is therefore assessed per project.

Can charging stations be easily expanded later?

Yes, future expansion can be taken into account when designing a charging solution. This means a location can start with a limited number of charge points and grow later as demand increases. With scalable charging solutions and charge management, your charging infrastructure remains better prepared for future requirements. Possible options include expanding to more charge points, multiple user groups or additional charging cards.

If additional smart functions are needed, the available and suitable options are assessed per project.

Are DC fast charging stations suitable for my location?

DC fast charging stations are particularly suitable for locations where vehicles need a lot of energy in a short time. Examples include transport companies, logistics hubs, depot locations or companies with electric vans and trucks.

Because DC chargers require more power than regular AC chargers, 50five looks at the location, charging needs, available capacity and expected charging behaviour. It is also assessed how the charging solution fits into daily vehicle planning. If needed, it can be assessed per project which smart charging functions are available and suitable in order to use the available capacity as effectively as possible.

How does 50five handle limited grid capacity?

With limited grid capacity, 50five looks at ways to use the available capacity as efficiently as possible. This starts with insight into the location, the number of vehicles, the desired charging speed and the times at which vehicles charge.

Depending on the situation, charge management and smart charging functions, where available, can help align the use of charge points better with the technical possibilities of the location.

This helps keep charging more manageable, even when charging needs grow or several vehicles charge at the same location.

Which charging solution fits electric vans or trucks?

This depends on how the vehicles are used, how long they remain parked and how much energy they need. For vehicles parked for longer periods, AC charging may be suitable. For vehicles that need to get back on the road quickly, DC chargers are often more relevant. 50five looks at fleet size, energy demand, charging capacity and future use.

How do I manage multiple charge points at a depot or hub?

With the 50five Charge Manager, you can centrally manage and monitor multiple charge points. You gain insight into charging sessions, users, transactions, tariffs and consumption. This is important for depot and hub locations where multiple vehicles charge simultaneously or shortly after one another. This keeps the use of the charging infrastructure clear and more manageable.

How does 50five support business fleets?

50five supports business fleets with charging solutions for at home, at the office and on the go. These include charge points, charging cards, charge management and automatic settlement.

For Fleet Managers, insight is especially important: who charges where, what costs arise and how can charge points and users be managed clearly? With charge management and the 50five Charge Manager, organisations gain more control over charging sessions, transactions and users.

If additional smart charging functions are needed, the available and suitable options are assessed per project.

How can I gain insight into employees’ charging costs?

Through charge management, you gain insight into charging sessions, transactions, consumption and costs per user or charge point. This makes it easier to monitor charging costs and settle them automatically if needed. For fleets, this helps keep better track of the costs of electric driving.

Can the charging solution scale with my fleet?

Yes, 50five’s charging solutions can grow with your organisation. You can start with a limited number of charge points and later expand to more charge points, charging cards or additional charge management functions.

This is particularly relevant for organisations whose fleet is being electrified step by step. When growth, users and charging needs are considered at an early stage, the solution remains more flexible.

How does 50five support leasing companies and mobility providers?

50five supports leasing companies and mobility providers with charging solutions for drivers and customers. These include charging solutions for at home, charging cards, charge management and access to public charge points. This allows organisations to offer and manage electric driving more easily for larger user groups.

How does automatic settlement for drivers work?

With charge management, charging costs can automatically be assigned to the correct driver, employer or organisation. This makes it easier to organise charging at home and business charging administratively. For leasing companies and mobility providers, this helps process charging costs clearly and scalably.

Can drivers combine charging at home, on the go and at the office?

Yes, drivers can use charging solutions for different situations: charging at home, charging at the office and charging at public charge points. With charging cards, charge management and the 50five e-mobility App, charging at different locations becomes easier and clearer.

How does charge management help with large numbers of users?

Charge management helps centrally manage large numbers of users, charging cards, transactions and charging sessions. Through the 50five Charge Manager, organisations can retain insight into usage, costs and settlement. This is especially important for companies that offer electric driving to many drivers or customers.

Is the solution scalable for growing fleets?

Yes, 50five’s solutions are scalable and can grow with an increasing number of drivers, vehicles and charge points. This makes the solution suitable for organisations that want to gradually expand their electric mobility offering.