Where can I request business support?

The right support route depends on your service agreement with 50five. If your organisation has a premium support package, you can use Business Support. Your organisation or central contact person will have received the relevant support details.

If your organisation does not have premium support, please first check the FAQs on this page. Many questions about charging management, charging cards, Charge Manager, subscriptions, malfunctions and smart charging can be answered here. If you still need help, you can contact us via the UK webform or email.

How can I request a quote for a business charging solution?

You can easily submit a request for a business charging solution via the quotation form. Based on your situation, location, and charging needs, we will advise you on a suitable solution and provide a tailored quote.

Can 50five help with complex charging projects or grid congestion?

Yes, 50five can support more complex situations, such as multiple charging points, business locations, fleet charging, limited grid capacity, or growing charging demand. By combining charging stations with charging management, energy management, and smart features like Dynamic Load Balancing, available capacity can be used more efficiently. This allows for a solution that fits your current situation and can scale with future charging needs. 

What should I do if my organisation does not have premium support?

If your organisation does not have a premium support package, please first use the FAQs on this page. If your question is not answered, you can contact 50five through the general UK webform or email. For general phone enquiries, you can call the main line, where Nova can help route your question to the right support option.

What is the 50five Charge Manager?

The 50five Charge Manager is an online charging management platform for business environments that allows you to centrally manage charging points, users, charging sessions, transactions, and tariffs. In one environment, you gain insight into the usage of your charging points, energy consumption, charging costs, and transactions. The Charge Manager also enables automatic settlement with employers, employees, or other users. This gives you clear overview and control over your charging infrastructure, at home, at the office, or across multiple business locations.

How can I gain insight into my charging points and sessions?

Through the 50five Charge Manager, you can view charging sessions, consumption, charging costs, transactions, and users. This helps you understand how your charging points are being used and what costs are involved. For business customers, this is especially useful when multiple employees, visitors, or users charge at the same location. It makes monitoring, management, and reporting much easier.

If you do not use the Charge Manager, you can view charging sessions, consumption, and transactions via the 50five e-mobility app. The app also explains how you can access the web portal.

Can I automatically settle charging costs?

Yes, with charging management, charging costs can be automatically settled with the appropriate employer, employee, or user. This is useful for home charging, office charging, and shared charging points. It simplifies administration and provides better insight into costs and transactions.

How do I manage users and charging tariffs?

Through the 50five Charge Manager, you can manage users, charging cards, and tariffs. For example, you can define different rates for employees, visitors, or other users of your charging points. This makes it easier to correctly allocate charging costs and to manage access to your charging points in an organized way.

What should I do in case of a malfunction or offline charging point?

First, check whether the issue is explained in the FAQs or visible in the Charge Manager. Sometimes a malfunction is related to connectivity, availability, or charger settings. You can also reset the charging station via the 50five Charge Manager, which often resolves the issue. If the problem persists or you cannot resolve it, you can contact 50five via the appropriate support route so the situation can be further investigated.

Which charging solution fits my business?

The best charging solution depends on your business situation. Consider the number of electric vehicles, the location, available grid capacity, desired charging speed, and whether you want to be able to settle charging costs. For smaller businesses, a single charging station with charging management may already be sufficient, while growing organizations may benefit from multiple charging points, charging cards, or energy management. 50five can advise you based on your needs and future charging demand.

Can home charging costs be reimbursed for business use?

Yes, in many cases home charging costs can be reimbursed for business use through charge management. This is especially useful for business owners, employees, or lease drivers who charge their vehicle at home but want to process the costs as business expenses. Charging management provides insight into charging sessions and costs, making reimbursement clearer and easier.

How do I request a quote for my business?

You can indicate the charging solution you are looking for via the quotation form. This may include a charging station for your business location, home charging, charging management, charging cards, or expansion to multiple charging points. The more information you share about your location, vehicles, and charging needs, the more effectively 50five can advise you.

Which smart features are available with a charging station?

Depending on the selected charging station and installation, various smart features are available. These include Dynamic Load Balancing, which intelligently distributes available power capacity. Charging management can also be added to provide insight into charging sessions, costs, and settlements.

Which charging solutions are suitable for real estate locations?

Scalable charging solutions are important for real estate locations. Think of AC charging points for tenants, residents, employees, or visitors. With charging management, charging sessions, tariffs, and users can be centrally managed. For larger locations or sites with limited grid capacity, energy management can help to efficiently distribute available capacity.

How do I manage charging points for tenants and visitors?

With charging management, you can efficiently manage charging points for tenants, visitors, residents, or employees. The 50five Charge Manager provides insight into charging sessions, users, transactions, and tariffs. You can also automatically settle charging costs or set different tariffs for various user groups. This reduces administrative tasks and simplifies the management of charging points.

How does 50five prevent grid connection overload?

Smart solutions such as Dynamic Load Balancing and energy management help to better distribute available power capacity across charging points and other energy consumption. This helps prevent overload of the grid connection. This is especially important at real estate locations with multiple charging points or growing charging demand, ensuring reliable and future-proof charging.

Can charging stations be easily expanded later?

Yes, when designing a charging solution, future expansion can be taken into account. A location can start with a limited number of charging points and scale up as demand increases. With scalable charging solutions, charging management, and energy management, your charging infrastructure remains better prepared for future needs.

Are DC fast chargers suitable for my location?

DC fast chargers are particularly suitable for locations where vehicles need a large amount of energy in a short time. Examples include transport companies, logistics hubs, depot locations, or businesses with electric vans and trucks. Because DC chargers require more power than regular AC chargers, 50five evaluates the location, charging needs, grid capacity, and any potential need for energy management.

How does 50five handle limited grid capacity?

In case of limited grid capacity, 50five can help identify smart ways to use the available energy as efficiently as possible. This includes energy management, Dynamic Load Balancing, and intelligent control of charging points. This prevents unnecessary strain on the connection and ensures charging remains manageable, even as demand grows.

Which charging solution is suitable for electric vans or trucks?

This depends on how the vehicles are used, how long they are stationary, and how much energy they require. For vehicles parked for longer periods, AC charging may be suitable. For vehicles that need to get back on the road quickly, DC chargers are often more appropriate. 50five takes into account fleet size, energy requirements, charging capacity, and future usage.

How do I manage multiple charging points at a depot or hub?

With the 50five Charge Manager, you can centrally manage and monitor multiple charging points. You gain insight into charging sessions, users, transactions, tariffs, and consumption. This is important for depot and hub locations where multiple vehicles charge simultaneously or in quick succession. This helps keep your charging infrastructure organized and easy to manage.

How does 50five support business fleets?

50five supports business fleets with charging solutions for home, workplace and on-the-road charging. This can include charging stations, charging cards, charging management and energy management. This helps companies support employees and drivers in the transition to electric driving while maintaining insight into charging sessions, costs and users.

How can I gain insight into employees’ charging costs?

Charging management provides insight into charging sessions, transactions, consumption, and costs per user or charging point. This makes it easier to monitor charging costs and, where necessary, automatically settle them. For fleets, this helps maintain control over the costs of electric driving.

Can the charging solution scale with my fleet?

Yes, 50five’s charging solutions can scale with your organization. You can start with a limited number of charging points and later expand to more charging points, charging cards, or additional services such as energy management. This ensures the solution remains flexible as your fleet becomes increasingly electrified.

How does 50five support leasing companies and mobility providers?

50five supports leasing companies and mobility providers with charging solutions for drivers and customers. This includes home charging solutions, charging cards, charging management, and access to public charging points. This makes it easier for organizations to offer and manage electric driving for larger groups of users.

How does automatic settlement for drivers work?

With charging management, charging costs can automatically be linked to the correct driver, employer, or organization. This makes it easier to administratively manage home and business charging. For leasing companies and mobility providers, this helps process charging costs in a clear and scalable way.

Can drivers combine charging at home, on the road, and at the office?

Yes, drivers can use charging solutions for different situations: home charging, office charging, and charging at public charging points. With charging cards, charging management, and the 50five e-mobility app, charging across multiple locations becomes easier and more transparent.

How does charging management help with large numbers of users?

Charging management helps centrally manage large numbers of users, charging cards, transactions, and charging sessions. Through the 50five Charge Manager, organizations can maintain insight into usage, costs, and settlements. This is especially important for parties offering electric mobility to many drivers or customers.

Is the solution scalable for growing fleets?

Yes, 50five’s solutions are scalable and can grow with an increasing number of drivers, vehicles, and charging points. This makes the solution suitable for organizations that want to gradually expand their electric mobility offering.