Privacy and cookie statement of 50five B.V.
General
50five is a trade name of 50five B.V, an entity incorporated under Dutch law, having its registered office at Vughterweg 1, 5211 CH in 's-Hertogenbosch, the Netherlands, and listed in the Dutch Chamber of Commerce under number 66605938, hereinafter referred to as "we", "us", "our" or "50five".
50five's privacy statement aims to inform you of what personal data we collect about you, why we collect these personal data and how you can control this process. 50five is the data controller and processes your personal data in accordance with the legislation on the protection of personal data and electronic communications. We treat your personal data as confidential information, which is carefully processed and secured.
50five can also process your personal data as a processor, for one of its partners, which in that case is the data controller. In such a case, we refer to the relevant partner’s privacy statement.
This privacy statement applies to all our customers (current, former and future), to all visitors to the 50five website(s) and mobile applications ("apps"), and to all other persons who contact us.
In our processing we comply with the requirements of privacy legislation. That means, among other things, that we:
clearly specify our purposes before we process your personal data, through this privacy statement;
limit our collection of personal data to only the personal data we need for legitimate purposes;
first request your explicit consent to process your personal data in cases requiring your consent;
take appropriate security measures to protect your personal data and also require this from the parties processing personal data on our behalf;
respect your right to access, correct or erase your personal data at your request.
50five is the data controller. In this privacy statement, we explain what personal data we collect and use and for what purposes. We recommend that you read it carefully.
If you have any questions regarding the processing of your personal data, you can contact 50five BV using the contact details at the bottom of this document.
The privacy statement of 50five also applies to all subsidiaries of 50five B.V.
What personal data?
The personal data 50five collects include, on the one hand, the personal data you or your employer enter via the various pages of our website(s), apps and portal environment; as well as the personal data we obtain through your use of our website(s) and apps, and through your use of our products and services. On the other hand, this 50five Privacy Statement also regards the personal data you submit to us through other channels such as our contact centres, reply forms, contract documents or through our partners.
We collect the following categories of personal data:
Identification data: such as your surname, first name, date of birth, address details, telephone number, e-mail address, geographical location and the IP address of your PC, tablet or smartphone;
Contract details: such as the contracts you have concluded with 50five, their commencement and end dates, the price and any indexation parameters;
Consumption and invoicing data: such as your consumption of electricity and your payment history data, information about your payment from your bank or credit card company.
Transaction data: such as use and/or replacement of your charging station, allocation and use of your charge cards;
Technical data: such as the type of electricity installation you have, house specifications; and
Data about your use of our products and services: such as, for example, how you use our online services to track your charging sessions.
We process your personal data only when:
The processing is necessary for the performance of a contract or for taking pre-contractual measures at your request (for example, when you have asked us to provide you with a quote for our products and services);
The processing is necessary for the legitimate interest of 50five (e.g. to send messages to our existing customers for marketing purposes);
You have given your consent (e.g. to send emails to potential customers for marketing purposes). In this case, you can withdraw your consent at any time; and
The processing is necessary to comply with our legal or regulatory obligations (e.g. in the context of judicial investigations or requests for information from public authorities).
When you place an order with us, we use your personal data to handle it properly. We are then allowed to give your personal data to our logistics partner and installer to have the order delivered to you.
The contact form allows you to ask us questions or to make requests. We use your phone number, name and address details, and e-mail address for this purpose. We need these details to prepare an offer or because of the contract we may conclude with you.
We offer a newsletter through which we want to inform interested parties about (offers of) our products and/or services. We do so by e-mail and via social media. You can object to our messages at any time. Each e-mail and newsletter contains a link to unsubscribe. You can block us.
Your e-mail address will be added to our list of subscribers only with your consent, unless you are a paying customer of ours. In such case, we have a legitimate interest in informing you about (offers of) our products and/or services. These data will be retained until you cancel the subscription.
We keep statistics on the use of our website. If you do not want this, you can let us know at any time. These statistics allow us to also improve our website, for example, to show relevant information only. We monitor if people like our ads and use this information to only provide fun or interesting ads and offers in the future. In that context, we may also combine your personal data to find out more about you. We use your IP address for this purpose. We do so based on your consent. We keep this information for six weeks.
You can leave a review for us. We use the personal data required to publish your review on the website. We use your nickname for this. We do so based on your consent. We keep this information until the contract expires or until you withdraw your consent.
Cookies - Matomo
Our website uses cookies. Cookies are small files where we can store information so you do not need to fill in your details every time. But it also allows us to see that you have visited us again. When you visit our website for the first time, we display a message explaining about cookies. In doing so, we will ask for your consent for the use of these cookies.
In some cases, we use cookies to measure purchases from our partners. For this purpose, personal data are transferred, i.e.: IP address, cookie ID and transaction ID. These data are anonymised (IP address via MD5 hash encryption or truncated/shredded), so that it cannot be traced back to your personal information or a location.
You can disable cookies in your browser settings, but then some aspects of our website will no longer work properly. Cookie retention periods can also be found through your settings.
We use Matomo to track how visitors use our website. We entered into a processing agreement with Matomo. It contains strict agreements on what they are allowed to track. We have not given Matomo consent to use the analytics information they obtained for other Matomo services. We let Matomo anonymise the IP addresses.
Who can we communicate your personal data to?
Except when required by law, a court or police order or any (other) legal procedure, including merger, acquisition or sale of assets, a notification to a regulator or in the event of bankruptcy, your personal data will only be communicated to the following third parties to perform the above-mentioned purposes:
Our partners (e.g. leasing companies we work with, Threeforce, our installation partners, logistics partners, hardware suppliers, software suppliers);
Any member of our group of companies (subsidiaries, our holding company and all its subsidiaries, our parent company to the extent necessary for the purposes set out in this policy);
The companies and intermediaries that we engage to manage our debt claims (e.g. collection, transfer of debt claims);
Our affiliated companies; and
Competent authorities.
The above-mentioned processors are located in the European Union. The persons working for these third parties only have access to the personal data strictly necessary for the performance of their duties.
Transfer of personal data to countries outside the European Economic Area ("EEA")
If we work together with third parties located in countries outside the EEA that do not provide an adequate level of protection for your personal data, we impose contractual obligations on them, approved by a competent authority, ensuring an adequate level of protection of your personal data. If you wish to receive a copy of these contractual obligations, please send your e-mail to the e-mail address at the bottom of this document. We reserve the right to omit any confidential information and information that is not relevant to you, from such copy.
How long do we retain your personal data?
Your personal data will not be retained longer than necessary for the purposes for which they were collected. The retention period may therefore vary for each purpose. For example, we are obliged to retain your invoicing data for 7 years in accordance with accounting and tax obligations. Furthermore, we retain your contract data for 10 years after termination of your contract out of legal necessity to retain certain data as evidence in case of disputes. Certain data of former customers may be used for a period of 4 years after termination of the contract in order to recognise and inform the former customer of promotions and new products and services of 50five, unless the customer has objected. The personal data of potential customers will be retained for 12 months from the last contact with the potential customer. They may be retained longer if the potential customer becomes a customer of 50five.
Security
Personal data security is of high importance to us. To protect your privacy, we take the following measures, among others:
Access to personal data is protected by a username and password
Access to personal data is protected by a username and a login token
Data will be stored in a separate, protected system after they have been received
We take physical measures such as locks and safes for access protection of the systems in which personal data are stored
We use secure connections (Secure Sockets Layer or SSL) that shield all information between you and our website when you enter personal data
We keep logs of all requests for personal data
Security is your business too:
Be careful with your password. Never pass it on to others, not even to your colleagues. Also change your password regularly.
Do not leave your PC, tablet or smartphone unattended when you are logged into an application.
Data protection officer
We have appointed a data protection officer. This person is responsible for privacy within our organisation and can be reached via the e-mail address at the bottom of this document for all your questions and requests.
Your rights
If you have any questions or would like to know what personal data we hold about you, you can contact us at any time. See our contact details at the bottom of this privacy statement.
You have the following rights:
receive an explanation of what personal data we have and what we do with them
access to the precise personal data we hold
have incorrect personal data corrected
have certain personal data erased
withdraw your consent
object to a particular use
receive your personal data in a structured, common and machine-readable form and have those data transferred to another controller
in accordance with Article 18 GDPR, the right to request restricted processing of your personal data, insofar as:
you deny the accuracy of the data;
the processing is unlawful, but you refuse to erase them;
we no longer need the data, but you need them to bring a lawsuit, or to exercise or defend legal claims, or
you have objected to the processing in accordance with Article 21 GDPR.
The exercise of the above-mentioned rights may result in 50five no longer being able to fulfil some of its contractual obligations, or in general, no longer being able to supply its products and/or services (or those of its partners) to you.
We will notify any recipient of your personal data of any rectification or erasure of personal data or restricted processing, unless this proves impossible or involves disproportionate effort. Incidentally, not all the rights described above are absolute; sometimes exceptions or restrictions may apply.
You can submit your request(s) to exercise the above rights to us to the e-mail address at the bottom of this document. To protect your privacy and security, we will take reasonable steps to verify your identity before responding to your request(s). This is a security measure to ensure that personal data will not be released to persons who do not have the right to do so.
We will respond to your request as soon as possible, but no later than within one month of receipt of your request. In doing so, we will also assess whether, and if so to what extent, we can or must comply with your request under the law. If a longer period of up to two months is required, we will also inform you of this within one month of receiving the request. The submission and processing of your request is free of charge, unless your request is manifestly unfounded or excessive, in particular due to its repetitive nature. We are also free to charge a reasonable fee if you request additional copies with your request for inspection.
Filing a complaint
If you believe that we are using your personal data incorrectly, you can contact us at any time at the e-mail address at the bottom of this document. We will always try to find a solution with you. If this is not possible, you have the right to file a complaint with the supervisory authority responsible for your data protection. You can do this in the EU member state where you reside, where you work or where the alleged infringement took place. For information about the supervisory authority in your country, click here. In the Netherlands, the complaint can be filed with the Dutch Data Protection Authority, click here. Please feel free to first contact us.
Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended to consult this privacy statement regularly so that you are aware of these amendments. We will do our best to also announce amendments separately.
Contact details
50five B.V.
Vughterweg 1
5211 CH ’s-Hertogenbosch
privacy@50five.nl