Meet Nova: our new digital support partner
We have been working hard recently to improve our customer service. That is why we are introducing Nova, our new AI voice agent.
We have been working hard recently to improve our customer service. That is why we are introducing Nova, our new AI voice agent.
Nova provides clear, step-by-step instructions and, if needed, can automatically create a ticket containing all the information we need to support you quickly and correctly.
Why Nova?
With Nova, you can now get clear and reliable answers to your questions even more easily.
Nova explains everything clearly, step by step.
Tickets are automatically linked to the correct account.
This ensures efficient and accurate support.
How does it work for customers?
All customers with an active, logged-in account can receive immediate help by calling Nova. Open the AI Agent via “Support” in the 50five e-mobility app, so your question is always registered correctly and followed up properly.
Do you have a question? Simply register it via Nova. She is ready to help: helpful, smart and always equipped with the right information.